The client bought a kitchen appliance on the Kogan.com. The order date is 20th September 2020, the agreed dispatch time is 25the September, 2020. The order includes the First Membership 14 days free trial. But later Kogan.com says the dispatch time has been postponed to 13th October. On 16the October, the client still cannot find delivery information on the Kogan.com order history page.
Here is the complete timeline
| Date | Event | Evidence |
|---|---|---|
| 20th September, 2020 | Placed the order of the kitchen appliance | |
| 25th September, 2020 | The appliance should be dispatch on the order page | |
| 13th October, 2020 | Kogan.com claimed that the appliance dispatch date has been postponed to this date | |
| 15th October, 2020 | The client dropped the email, asking the delivery status. | |
| 16th October, 2020 | Kogan.com replied that the order has been postponed again. The client dropped the email that he wants to cancel the order and asked the question on Kogan.com’s tweet. | |
Relevant institutions.